In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, we – through our core business brands Phonak, Unitron, Hansaton, Advanced Bionics and AudioNova – develop, manufacture and distribute solutions that push the limits of technology and redefine the future of our industry.

In our fast growing international network of hearing instrument retail stores (Audiological Care), you will be responsible to continue to improve conversion for digital products. In this highly visibility and rewarding position that offers global ownership of conversion rate optimization you will combine your digital marketing expertise and analytical superpowers to exceed customer expectations. his position will be based in our office in Berlin, Germany where you will be part of a team of very talented digital marketing professionals.

Be the authority on Optimization processes for all the Group Companies, maintain and develop a healthy testing backlog while determining the best tool based on our context and requirements. Work closely with GCs, IT, Corp IT, R&D and suppliers to trial and pilot innovative omni-channel solutions to continuously stay ahead of our competitors.

Tasks

• Own, optimize and personalize the digital experience to drive quantifiable increases in traffic, conversion rates and revenue.
• Work alongside UI/UX specialist, content strategist and copywriters, developers and analysts to identify, map and solve user problems and pain points across the digital experience.
• Present strong test hypothesis with the objective of improving conversion leveraging both qualitative and quantitative user insights to support same.
• Own selection and management of the best global platform solution for CRO while maximizing value for Sonova. Extending this ability to our Group companies where you will work with appointed CRO country managers with their prioritization, testing backlog and roll out plans. Additionally, to always have a 360 view of web developments, requests and planned initiatives across the Omnichannel team at Sonova.
• Expertise and willingness to work with internal or external providers to drive individual projects forward. Ability to maintain focus, and continually challenge status quo to find the most efficient way to bring a project to completion.
• Monitor conversion rate performance and improvement across all key commercial journeys across digital
• Monitor and improve team KPIs and consumer engagement with global digital products.

Requirements

• Bachelor’s degree or equivalent working experience
• 2+ years of experience with CRO tools to setup, launch, develop A/B Tests (VWO, Google Analytics/360, Adobe Analytics, Hotjar, CrazyEgg, Zarget etc).
• Strong grasp of ROI with an analytical mind to mine data for insights and generate hypothesis for constant and fast iteration testing.
• Comfortable with Data Analytics and reporting on KPI movements. Ability to take quick decisions based on preliminary data and cost efficiencies.
• Effective communicator to market test ideas and influence budget-related decisions. Confident in providing reports and recommendations to all levels.
• Passion and curiosity for uncovering new opportunities. Previous work with Product teams and Marketing teams as a close collaborator is desirable.
• Experience with eCommerce, transactional, and/or subscription-based services are a plus
• Close working and management of 3rd party suppliers and external consultants to ensure timely delivery of quality outcomes (Creative, business management, Digital, etc.)

Our offer

We offer you an opportunity grow and develop in an open and international culture, with flat hierarchies and ample support for further training and development. Take on more responsibility, work in an excellent workplace, and enjoy attractive employment conditions, all while having the flexibility to choose the working time model that works best for you.

Our Senior Recruiter, Marcus Straube-Minkwitz, is eagerly awaiting your application and can't wait to speak with you about how you can be a valuable asset to our company. Apply today and take the first step in enhancing your career.

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment regarding employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.